| About Us We here at British motorcycle manuals are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: British motorcycle manuals PO Box 338 Hereford HR1 9LU United Kingdom Phone: 01432 820 752 Fax: 01432 820 859 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Shipping to UK customers is by Royal Mail or by Courier ( not next day ). All overseas customers, Northern Ireland and UK Highlands and Islands customers to contact us first for costs. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 9 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges We are not VAT registered therefore all orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. We will always offer you the choice of an exchange or refund if your product develops a fault within 28 days of delivery. To recieve a refund the product must be in otherwise "as new" condition complete with all accessories supplied with it. If possible, please return the product in its original packaging. If your product develops a fault within 12 months of purchase, we will offer a prompt repair service. To obtain a repair for your product, please contact us. This guarantee does not cover faults caused through accident, neglect, misuse or normal wear and tear. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01432 820 752 (International +44 01432 820 752) or fax us on 01432 820 859 or write to us at PO Box 338 Hereford HR1 9LU United Kingdom |
| Privacy Policy British motorcycle manuals do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |